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    it industry south africa

    The IT Industry in South Africa 2024

    Stephen Timm | South Africa | 16 January 2024

    The IT Industry in South Africa 2022

    Liz Kneale | South Africa | 30 April 2022

    The IT Industry in South Africa 2020

    Liz Kneale | South Africa | 11 September 2020

    The IT Industry in South Africa 2019

    Liz Kneale | South Africa | 17 April 2019

    The IT Industry in South Africa 2017

    Liz Kneale | South Africa | 11 December 2017

    The IT Industry in South Africa 2016

    Liz Kneale | South Africa | 29 September 2016

    The IT Industry in South Africa 2015

    Liz Kneale | South Africa | 25 May 2015

    Report Info

    Report Summary Table of Contents
    Enquire about this report

    Report Coverage

    This report focuses on the information technology (IT) industry, including hardware manufacturing, assembly, and supply; software development and supply; and retail sales of hardware and software. It includes information on the size, state and economic contribution of the industry and trends including digital transformation, cloud computing, fintech, ecommerce and cybersecurity. It includes information on corporate actions, trade, government’s procurement and IT spend, corruption and competition issues. There are profiles of 102 companies including notable players such as Adapt It, Altron, 4Sight Holdings, Datatec, Mustek, and EOH, major international players such as Microsoft, IBM and Dell and retailers such as Takealot. Local cloud service providers include Synthesis, BlueSky (which provides cloud consultancy services for Salesforce), AWS, Tableau, and Alteryx products, and Obsidian.

    Introduction

    • While the burst of growth in the IT sector during the pandemic has dissipated, demand for software and hardware products is expected to remain strong.\r\n
    • Demand will be driven by digital transformation at companies and the adoption of technologies such as artificial intelligence and the internet of things, which require stronger computing power.\r\n
    • Loadshedding has had positive and negative effects on the IT industry as it has led to a surge in demand for inverters, solar panels, and batteries, but affected the rollout of data centres, which are energy intensive.\r\n
    • Other challenges include the global shortage of IT skills, delays in state ICT initiatives and IT projects and a slowdown of venture capital funding to startups, all of which have put a brake on IT spending.

    Trends

    • Demand is growing for the use of big data, robotics, cloud computing, IoT and AI solutions.
    • Emerging technologies drive demand for innovative solutions and digital transformation services.
    • Financial regulation and security concerns drive demand for compliant and secure financial transactions.
    • Hybrid remote and office work.
    • Increasing interest in green technology or more efficient IT hardware.
    • Increasing risk of cybercrime drives demand for secure IT solutions.
    • IT workloads are shifting to the cloud, and large IT companies are managing clients’ shift to the cloud.
    • There is growing demand for fintech solutions driven by the growth in ecommerce and the adoption of mobile technology.

    Opportunities

    • Cloud computing value-added services.
    • Demand for cybersecurity products.
    • Development of smart cities and provinces and a large number of e-services such as e-learning, e-payments, e-governance, and e-commerce.
    • Ecommerce
    • Fintech products and solutions.
    • Green technology or more efficient IT hardware.
    • Tech products and solutions developed by innovative techs startups.
    • The digital transformation trend is fuelling growth for IT products and services.

    Challenges

    • Delayed implementation of vital projects such as digital migration and SA Connect and development of appropriate policies and regulations.
    • Extreme shortage of professional skills to offer existing services and keep pace with new developments, resulting in a reliance on external and imported skills.
    • Fallout from IT company involvement in procurement irregularities.
    • Government’s fiscal challenges have led to delays in some IT projects.
    • Hardware retailers have been negatively affected by ports delays.
    • High cost of importing ICT hardware, software, and services due to exchange rate.
    • Loadshedding.
    • Network and ICT readiness are not as high as they should be.
    • Reliance on imported products.
    • Security threats from increasing cybercrime and a lack of associated skills.
    • The slowing economy, which reduces IT spending by companies and the government.

    Outlook

    • Demand for software and hardware products is expected to remain strong.\r\n
    • This includes demand for digital transformation solutions as businesses use technology and innovation to re-invent and improve their operations.\r\n
    • Growth will also come from cybersecurity services, local service providers offering value-added cloud computing services, and the development of fintech services.

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    The IT Industry in South Africa
    The IT Industry in South Africa 2024

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    Industry Landscape

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    Industry Organogram

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    Historical Reports

    The IT Industry in South Africa 2022-04-30

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    The IT Industry in South Africa 2020-09-11

    R 1 900.00(ZAR) estimated $107.35 (USD)*

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    The IT Industry in South Africa 2019-04-17

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    The IT Industry in South Africa 2017-12-11

    R 1 900.00(ZAR) estimated $107.35 (USD)*

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    The IT Industry in South Africa 2016-09-29

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    The IT Industry in South Africa 2015-05-25

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    Table of Contents

    [ Close ]
    PAGE
    1. INTRODUCTION 1
    2. DESCRIPTION OF THE INDUSTRY 1
    2.1 Industry Value Chain 2
    2.2 Geographic Position 4
    2.3 Size of the Industry 5
    3 LOCAL 6
    3.1 State of the Industry 6
    3.2 Key Trends 16
    3.3 Key Issues 16
    3.4 Notable Players 17
    3.5 Trade 19
    3.6 Corporate Actions 22
    3.7 Regulations 27
    3.8 Enterprise Development and Social Development 29
    4 AFRICA 31
    5 INTERNATIONAL 35
    6 INFLUENCING FACTORS 38
    6.1 Economic Environment 38
    6.2 Labour 39
    6.3 Environmental Issues 43
    6.4 Technology, R&D, Innovation 44
    6.5 Government Procurement 47
    6.6 Cybersecurity 49
    6.7 Loadshedding 51
    6.8 Corruption 52
    6.9 Rising Inputs 53
    7 COMPETITIVE ENVIRONMENT 53
    7.1 Competition 53
    7.2 Ownership Structure of the Industry 54
    7.3 Barriers to Entry 56
    8 INDUSTRY SUMMARY 56
    9 OUTLOOK 58
    10 INDUSTRY ASSOCIATIONS 58
    11 . REFERENCES 59
    11.1 Publications 59
    11.2 Websites 60
    APPENDIX 1 - Computer and Related Activities 62
    APPENDIX 2 - Wholesale and Retail of Laptops, Desktops and Peripherals 71
    COMPANY PROFILES - Computer and Related Activities 75
    4Sight Holdings Ltd 75
    Accenture (South Africa) (Pty) Ltd 78
    Accsys (Pty) Ltd 81
    ACI Global Ltd 83
    Active Track (Pty) Ltd 85
    AdaptIT Holdings (Pty) Ltd 87
    Adcorp Workforce Solutions (Pty) Ltd 91
    Africa Online Retail (Pty) Ltd 96
    Afrihost SP (Pty) Ltd 98
    Altron Ltd 100
    Alviva Holdings (Pty) Ltd 104
    AOLC (Pty) Ltd 108
    AYO Technology Solutions Ltd 110
    B D Silks CC 113
    Barone Budge and Dominick (Pty) Ltd 115
    Bidvest Office (Pty) Ltd 117
    Blue Label Telecoms Ltd 120
    Business Connexion (Pty) Ltd 125
    Capital Appreciation Ltd 128
    Cash Connect Management Solutions (Pty) Ltd 133
    CCI Technology Solutions (Pty) Ltd 135
    CHM Vuwani Computer Solutions (Pty) Ltd 137
    Cocre8 IT Services (Pty) Ltd 139
    Daddy\'s Deals (Pty) Ltd 141
    Datacentrix (Pty) Ltd 143
    Datatec Ltd 145
    Dimension Data (Pty) Ltd 149
    Direct Transact (Pty) Ltd 151
    Document Warehouse (Pty) Ltd (The) 153
    EasyPay (Pty) Ltd 156
    Ecentric Payment Systems (Pty) Ltd 158
    EOH Holdings Ltd 160
    ERS Biometrics (Pty) Ltd 165
    Faranani IT Services (Pty) Ltd 167
    Flash Mobile Vending (Pty) Ltd 169
    Gijima Group Ltd 171
    Hewlett-Packard South Africa (Pty) Ltd 175
    IBM South Africa (Pty) Ltd 177
    Intel South Africa Corporation 179
    International Time and Access Technologies CC 181
    Iron Mountain South Africa (Pty) Ltd 182
    Iron Mountain South Africa Information Management (Pty) Ltd 184
    Iron Mountain South Africa Records Management (Pty) Ltd 186
    IT-Dynamics (Pty) Ltd 188
    ITEC SA (Pty) Ltd 190
    Lesaka Technologies (Pty) Ltd 192
    Lightstone Consumer (Pty) Ltd 194
    Mastercard Southern Africa (Pty) Ltd 196
    MediKredit Integrated Healthcare Solutions (Pty) Ltd 197
    Metrofile Holdings Ltd 199
    Micro Focus Software South Africa (Pty) Ltd 204
    Microsoft (S A) (Pty) Ltd 206
    Morvest Group (Pty) Ltd 211
    Mustek Ltd 214
    Naspers Ltd 219
    Nomad Information Systems (Pty) Ltd 223
    Onedayonly Offers (Pty) Ltd 224
    Oracle Corporation (South Africa) (Pty) Ltd 225
    Pay-Day Software Systems (Pty) Ltd 227
    Paycorp Group (Pty) Ltd 229
    PBSA (Pty) Ltd 231
    PBT Group Ltd 233
    Prism Payment Technologies (Pty) Ltd 236
    QCK Lezmin 4648 CC 238
    Ricoh South Africa (Pty) Ltd 239
    Sage South Africa (Pty) Ltd 241
    SAS Institute (Pty) Ltd 243
    SBE International SA (Pty) Ltd 245
    Sentri Systems CC 246
    Setcom (Pty) Ltd 247
    Siemens (Pty) Ltd 249
    Silkwood Trading 18 (Pty) Ltd 253
    Sirius Sales (Pty) Ltd 254
    Solar and Security Nerd (Pty) Ltd 256
    South African Bankers Services Company (Pty) Ltd 258
    Spark ATM Systems (Pty) Ltd 261
    State Information Technology Agency SOC Ltd 263
    Systems Africa (Pty) Ltd 267
    Systems Applications Products (South Africa) (Pty) Ltd 268
    T-Systems South Africa (Pty) Ltd 271
    Takealot Online (RF) (Pty) Ltd 273
    Teraco Data Environments (Pty) Ltd 278
    Time and Attendance Solutions (Pty) Ltd 281
    Toppan Gravity (Pty) Ltd 282
    Trac Tech (Pty) Ltd 284
    Transaction Control Technologies (SA) (Pty) Ltd 286
    Trustlink (Pty) Ltd 288
    Verifone Africa (Pty) Ltd 290
    Virdi Distribution SA (Pty) Ltd 292
    Wizzit Digital SA (Pty) Ltd 294
    Xneelo (Pty) Ltd 296
    COMPANY PROFILES - Wholesale and Retail of Laptops, Desktops and Peripherals 298
    Acer Africa (Pty) Ltd 298
    Alviva Holdings (Pty) Ltd 300
    AOLC (Pty) Ltd 304
    ASUSTek Computer Inc 306
    Bidvest Office (Pty) Ltd 310
    CHM Vuwani Computer Solutions (Pty) Ltd 313
    CoCre8 Technology Solutions (Pty) Ltd 315
    Dell Computer (Pty) Ltd 317
    Esquire System Technology (Pty) Ltd 319
    Hisense SA Sales Holdings (Pty) Ltd 321
    Huawei Technologies Africa (Pty) Ltd 323
    Intel South Africa Corporation 325
    ITEC SA (Pty) Ltd 327
    JD Consumer Electronics and Appliances (Pty) Ltd 329
    Lenovo (South Africa) (Pty) Ltd 331
    LG Electronics S A (Pty) Ltd 333
    Microsoft (S A) (Pty) Ltd 335
    Mustek Ltd 340
    Oracle Corporation (South Africa) (Pty) Ltd 345
    Ricoh South Africa (Pty) Ltd 347
    Samsung Electronics South Africa (Pty) Ltd 349
    Tarsus Distribution (Pty) Ltd 351

    Report Coverage

    This report focuses on the IT industry, including hardware manufacturing, assembly, and supply; software development and supply; and retail sales of hardware and software. It includes information on the size of the sector, rankings, spending forecasts and estimates, notable players and their performance, corporate actions, regulation, influencing factors and trends. There are profiles of 105 companies, including major software and hardware companies such as AdaptIT, Business Connexion, Dell and IBM, ecommerce companies such as Africa Online and Takealot, transaction technology companies such as Mastercard and MediKredit and companies that have come under scrutiny such as Ayo and EOH.

    Introduction

    This report focuses on the IT industry, including hardware manufacturing, assembly, and supply; software development and supply; and retail sales of hardware and software. \r\n\r\nIn spite of its considerable downsides, the COVID-19 pandemic has given an enormous boost to digital transformation in many sectors. According to the Department of Communications and Digital Technologies, digital transformation in South Africa is affecting all levels of society including individual citizens, government, big and small businesses. The changes permeate almost every industry and every facet of life such as health, education, safety and security, social services, environment and climate change. The pandemic wasn’t the only challenge South Africans lived through in 2021: supply chain issues, chip shortages, an upsurge in cybercrime, and the July riots all had a major impact on South African companies and the way they work. The IT sector is expecting the increasing access to broadband and fibre and the release of spectrum to drive digital transformation in the country. It is too early to determine what effect the Russian invasion of Ukraine will have on the South African economy and ICT sector, especially in terms of cybersecurity and supply chains.

    Strengths

    • Ability to deliver solutions to meet local needs.
    • Large number of mergers, acquisitions and partnerships to increase competition, services and expand markets.
    • Strong entrepreneurial and startup initiatives.
    • Strong presence of established South African and multinational companies that introduce the latest technology.
    • Supports the operations and facilitates the efficiency of other sectors.
    • The globalised nature of the broader ICT industry enables South Africa to acquire, develop, adapt, implement and support the latest technologies.
    • The South African IT sector is generally robust, has access to the latest technologies and methodologies and underpins the operations of most other sectors of the economy.

    Weaknesses

    • As a service industry, the growth of the sector is dependent on client demand which slows during economic downturns and government austerity efforts.
    • Extreme shortage of professional skills to offer existing services and keep pace with new developments, resulting in a reliance on external and imported skills.
    • Fallout from IT company involvement in procurement irregularities.
    • High cost of importing ICT hardware, software and services due to exchange rate.
    • Network and ICT readiness are not as high as they should be.
    • Reliance on imported products.

    Opportunities

    •  Ongoing technological developments.
    • Development of smart cities and provinces and a large number of e-services such as e-learning, e-payments, e-governance and e-commerce.
    • Development of software packages to meet local needs.
    • ICT SME development strategies to unlock business opportunities and create an enabling business and administrative environment for SMEs in the sector.
    • Increased demand for IT products and services to accommodate lockdown restrictions such as remote working, ecommerce, e-learning and e-banking.
    • Strong growth forecasts for online shopping.
    • Strong growth in African countries can provide new markets.

    Threats

    •  Strict requirements and legal responsibilities covering the protection of personal information in existing and proposed legislation.
    • Delayed implementation of vital projects such as digital migration and SA Connect and development of appropriate policies and regulations.
    • Disruptive technologies and trends such as smart mobility and cloud computing are changing the face of the industry and could pose a threat if the skills shortage continues.
    • ICT spend by the public and private sectors and consumers is affected by the weak economic situation and the pandemic.
    • Security threats from increasing cybercrime and a lack of associated skills.
    • The revised ICT sector code sets the minimum prescribed equity to be held by black people at 30% compared to 25% in the country’s generic code.
    • Unreliable power supply and high electricity tariff increases affect the IT value chain, including users.

    Outlook

    Gartner forecasts that worldwide IT spending will increase by 5.1% year-on-year to US$4.5tn in 2022, and by 5% to US$4.5tn in 2023. The International Data Corporation’s earlier predictions expected global ICT spending to slow from over 7% growth in 2021 to just under 5% in 2022. In March 2022, it said Russia’s invasion of Ukraine would slow 2022 global ICT spending, with growth ranging from 2% if there is a prolonged war to just over 4% if the conflict is resolved within three months. \r\nAhmed Mahomed, CEO of Datacentrix believes that “the ICT industry is in a robust position both locally and at a global level. Technology has allowed organisations to continue to flourish, despite COVID-related challenges, and as long as we continue to focus on understanding business requirements and applying technology to meet these requirements, the sector will remain strong. In today’s fast-paced world, companies need to stay relevant and prioritise innovation to survive. Because of this, it is becoming increasingly important for businesses to prioritise innovation.”\r\n\r\nAccording to Danielle Barber, senior manager, digital advisory at Dimension Data, “seismic changes like the pandemic have accelerated the digital transformation of the workforce and organisations have needed to shift to being people-led and technology run. We need to have the systems, processes, people and attitudes in place, ready for this change that requires a new mindset from employees and leadership alike. As a key part of this change, organisations need to look at how they enable, equip and empower their workforce to overcome challenges and make the most of opportunities, both now and in the future.”\r\n\r\nTim Minahan, executive vice president at digital workspace solutions provider, Citrix said we can expect that companies will go virtual, the digital workspace will become the new office, employees will decide on their workplace preferences and a new class of jobs will emerge. “One thing is clear: work has changed forever, and there’s no going back.”\r\n\r\nThe Google/International Finance Corporation report e-Conomy Africa 2020, states that “the African internet economy is one of the largest overlooked investment opportunities of the past decade with potential for profound impact on development. The mobile internet is transforming life across the continent with the support of growing local connectivity and mobility and a dynamic, young urban population.”

    Read More..
    The IT Industry in South Africa
    The IT Industry in South Africa 2022

    Full Report

    R 6 500.00(ZAR) estimated $367.27 (USD)*

    Buy Now +

    Industry Landscape

    R 4 550.00(ZAR) estimated $ 257.09 (USD)*

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    Historical Reports

    The IT Industry in South Africa 2024-01-16

    R 20 000.00(ZAR) estimated $1130.05 (USD)*

    View Report Add to Cart

    The IT Industry in South Africa 2020-09-11

    R 1 900.00(ZAR) estimated $107.35 (USD)*

    View Report Add to Cart

    The IT Industry in South Africa 2019-04-17

    R 1 900.00(ZAR) estimated $107.35 (USD)*

    View Report Add to Cart

    The IT Industry in South Africa 2017-12-11

    R 1 900.00(ZAR) estimated $107.35 (USD)*

    View Report Add to Cart

    The IT Industry in South Africa 2016-09-29

    R 1 900.00(ZAR) estimated $107.35 (USD)*

    View Report Add to Cart

    The IT Industry in South Africa 2015-05-25

    R 1 900.00(ZAR) estimated $107.35 (USD)*

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    Table of Contents

    [ Close ]
    PAGE
    1. INTRODUCTION 1
    2. DESCRIPTION OF THE INDUSTRY 1
    2.1. Industry Value Chain 4
    2.2. Geographic Position 6
    2.3. Size of the Industry 7
    2.4. Key Success Factors and Pain Points 10
    3. LOCAL 11
    3.1. Key Trends 11
    3.2. Notable Players 21
    3.3. Trade 24
    3.4. Corporate Actions 26
    3.5. Regulations 34
    3.6. Enterprise Development and Social Economic Development 38
    4. AFRICA 41
    5. INTERNATIONAL 46
    6. INFLUENCING FACTORS 54
    6.1. COVID-19 54
    6.2. Economic Environment 55
    6.3. Labour 57
    6.4. IT-Related Government Initiatives 63
    6.5. Governance and Procurement Issues 69
    6.6. Technology, Research and Development (R&D) and Innovation 71
    6.7. Cybersecurity and Crime 73
    6.8. Environmental Issues 75
    6.9. Electricity Supply Constraints 77
    6.10. Cyclicality 78
    7. COMPETITIVE ENVIRONMENT 78
    7.1. Competition 78
    7.2. Ownership Structure of the Industry 80
    7.3. Barriers to Entry 80
    8. SWOT ANALYSIS 81
    9. OUTLOOK 82
    10. INDUSTRY ASSOCIATIONS 83
    11. REFERENCES 85
    11.1. Publications 85
    11.2. Websites 87
    APPENDICES 88
    Appendix 1 -Summary of Notable Players 88
    Computer and Related Activities 88
    Wholesale and Retail of Laptops, Desktops and Peripherals 96
    Appendix 2 - SME Hardware Manufacturers, Hardware Suppliers, and e-Waste Refurbishers 99
    Appendix 3 - IT-related Projects and Initiatives on the African Continent 101
    Appendix 4 - 20 Highest Paid Positions at South Africa’s Multinational IT Companies and equivalent salaries at small to medium local enterprises 106
    COMPANY PROFILES - COMPUTER AND RELATED ACTIVITIES 107
    4Sight Holdings Ltd 107
    Accenture (South Africa) (Pty) Ltd 110
    Accsys (Pty) Ltd 112
    ACI Global Ltd 114
    Active Track (Pty) Ltd 116
    AdaptIT Holdings Ltd 118
    Adcorp Workforce Solutions (Pty) Ltd 122
    Africa Online Retail (Pty) Ltd 127
    Afrihost SP (Pty) Ltd 129
    Altron Ltd 131
    Alviva Holdings Ltd 136
    AOLC (Pty) Ltd 141
    AYO Technology Solutions Ltd 143
    B D Silks CC 146
    Barone Budge and Dominick (Pty) Ltd 148
    Bidvest Office (Pty) Ltd 150
    Blue Label Telecoms Ltd 153
    Business Connexion (Pty) Ltd 158
    Cash Connect Management Solutions (Pty) Ltd 161
    CCI Technology Solutions (Pty) Ltd 163
    CHM Vuwani Computer Solutions (Pty) Ltd 165
    Cisco Systems (South Africa) (Pty) Ltd 168
    Cocre8 IT Services (Pty) Ltd 170
    ContinuitySA (Pty) Ltd 172
    Daddy\'s Deals (Pty) Ltd 175
    Datacentrix (Pty) Ltd 177
    Datatec Ltd 179
    Dimension Data (Pty) Ltd 183
    Direct Transact (Pty) Ltd 185
    Document Warehouse (Pty) Ltd (The) 187
    EasyPay (Pty) Ltd 190
    Ecentric Payment Systems (Pty) Ltd 192
    EOH Holdings Ltd 194
    ERS Biometrics (Pty) Ltd 199
    Faranani IT Services (Pty) Ltd 201
    Flash Mobile Vending (Pty) Ltd 203
    Gijima Group Ltd 206
    Hewlett-Packard South Africa (Pty) Ltd 210
    IBM South Africa (Pty) Ltd 212
    Intel South Africa Corporation 214
    International Time and Access Technologies CC 216
    Iron Mountain South Africa (Pty) Ltd 218
    Iron Mountain South Africa Information Management (Pty) Ltd 220
    Iron Mountain South Africa Records Management (Pty) Ltd 222
    IT-Dynamics (Pty) Ltd 224
    ITEC SA (Pty) Ltd 226
    Lightstone Consumer (Pty) Ltd 228
    Mastercard Southern Africa (Pty) Ltd 229
    MediKredit Integrated Healthcare Solutions (Pty) Ltd 231
    Metrofile Holdings Ltd 233
    Micro Focus Software South Africa (Pty) Ltd 238
    Microsoft (S A) (Pty) Ltd 240
    Morvest Group (Pty) Ltd 245
    Mustek Ltd 248
    Naspers Ltd 252
    Net1 Applied Technologies South Africa (Pty) Ltd 256
    Nomad Information Systems (Pty) Ltd 258
    Onedayonly Offers (Pty) Ltd 260
    Oracle Corporation (South Africa) (Pty) Ltd 262
    Pay-Day Software Systems (Pty) Ltd 264
    Paycorp Group (Pty) Ltd 266
    PBT Group Ltd 268
    Prism Payment Technologies (Pty) Ltd 271
    QCK Lezmin 4648 CC 273
    Ricoh South Africa (Pty) Ltd 274
    Sage South Africa (Pty) Ltd 276
    SAS Institute (Pty) Ltd 278
    SBE International SA (Pty) Ltd 280
    Setcom (Pty) Ltd 281
    Siemens (Pty) Ltd 283
    Silkwood Trading 18 (Pty) Ltd 287
    Sirius Sales (Pty) Ltd 289
    South African Bankers Services Company (Pty) Ltd 291
    Spark ATM Systems (Pty) Ltd 294
    State Information Technology Agency SOC Ltd 296
    Stellar Capital Partners (Pty) Ltd 300
    Systems Africa CC 303
    Systems Applications Products (South Africa) (Pty) Ltd 305
    T-Systems South Africa (Pty) Ltd 308
    Takealot Online (RF) (Pty) Ltd 310
    Teraco Data Environments (Pty) Ltd 315
    Time and Attendance Solutions (Pty) Ltd 318
    Time Attendance and Access Control CC 319
    Toppan FaceTech (Pty) Ltd 321
    Trac Tech (Pty) Ltd 324
    Transaction Control Technologies (SA) (Pty) Ltd 326
    Trillobate Marketing (Pty) Ltd 328
    Trustlink (Pty) Ltd 330
    Verifone Africa (Pty) Ltd 332
    Virdi Distribution SA (Pty) Ltd 334
    Visio Pix (Pty) Ltd 336
    Wizzit Payments (Pty) Ltd 338
    Xneelo (Pty) Ltd 340
    COMPANY PROFILES - WHOLESALE AND RETAIL OF LAPTOPS, DESKTOPS AND PERIPHERALS 342
    Acer Africa (Pty) Ltd 342
    Alviva Holdings Ltd 344
    AOLC (Pty) Ltd 348
    ASUSTek Computer Inc 350
    Bidvest Office (Pty) Ltd 354
    CHM Vuwani Computer Solutions (Pty) Ltd 357
    CoCre8 Technology Solutions (Pty) Ltd 360
    Dell Computer (Pty) Ltd 362
    Esquire System Technology (Pty) Ltd 364
    Hisense SA Sales Holdings (Pty) Ltd 366
    Huawei Technologies Africa (Pty) Ltd 368
    Intel South Africa Corporation 370
    ITEC SA (Pty) Ltd 372
    JD Consumer Electronics and Appliances (Pty) Ltd 374
    Lenovo (South Africa) (Pty) Ltd 376
    LG Electronics S A (Pty) Ltd 378
    Microsoft (S A) (Pty) Ltd 380
    Mustek Ltd 385
    Oracle Corporation (South Africa) (Pty) Ltd 389
    Ricoh South Africa (Pty) Ltd 391
    Samsung Electronics South Africa (Pty) Ltd 393
    Tarsus Distribution (Pty) Ltd 395

    Report Coverage

    This report focuses on the IT industry, including hardware manufacturing, assembly, and supply; software development and supply; and retail sales of hardware and software. The report includes comprehensive information on the state and size of the sector, corporate action in South Africa and on the continent, private sector and government initiatives relating to online and technology-driven learning and e-commerce during lockdown and research and development. There are profiles of 108 companies including local divisions of international players such as Intel, IBM and Cisco, major homegrown companies such as Dimension Data, Datatec and EOH and specialised companies such as Spark ATM Systems and Lumbro Time Systems.

    Introduction

    This report focuses on the IT industry, including hardware manufacturing, assembly, and supply; software development and supply; and retail sales of hardware and software.\r\n\r\nThe IT landscape in South Africa is currently dominated by local GDP contraction and the global coronavirus pandemic. The economic situation and lockdown restrictions to control the spread of the virus have had an extensive impact on economic activity but, according to International Data Corporation’s associate vice-president sub-Saharan Africa Mark Walker, “the coronavirus pandemic has deeply underscored commercial and government reliance on ICT as an essential component of the economy and society at large. Most technical roles are still in demand and will likely remain so as dependency on ICT increases. The impact of the pandemic and the remote working and learning scenarios has accelerated the adoption and use of digital transformation technologies”. The availability of internet connectivity has helped to maintain business continuity, keep children in education, and ensure online access to essential goods and services. However, the pandemic has also exposed significant areas of digital inequality and exclusion in areas without internet access.

    Strengths

    • Ability to deliver solutions to meet local needs.
    • Large number of mergers, acquisitions and partnerships to increase competition, services and expand markets.
    • Strong entrepreneurial and startup initiatives.
    • Strong presence of established South African and multinational companies that introduce the latest technology.
    • Supports the operations and facilitates the efficiency of other sectors.
    • The globalised nature of the broader ICT industry enables South Africa to acquire, develop, adapt, implement and support the latest technologies.
    • The South African IT sector is generally robust, has access to the latest technologies and methodologies and underpins the operations of most other sectors of the economy.

    Weaknesses

    • As a service industry, the growth of the sector is dependent on client demand which slows during economic downturns and government austerity efforts.
    • Extreme shortage of professional skills to offer existing services and keep pace with new developments, resulting in a reliance on external and imported skills.
    • Fallout from IT company involvement in procurement irregularities.
    • High cost of importing ICT hardware, software and services due to exchange rate.
    • Network and ICT readiness are not as high as they should be.
    • Reliance on imported products.

    Opportunities

    •  Ongoing technological developments.
    • Development of smart cities and provinces and the proliferation of e-services such as e-learning, e-payments, e-governance and e-commerce.
    • Development of software packages to meet local needs.
    • ICT SME development strategies to unlock business opportunities and create an enabling business and administrative environment for SMEs in the sector.
    • Increased demand for IT products and services to accommodate lockdown restrictions such as remote working, e-commerce, e-learning and e-banking.
    • Strong growth forecasts for online shopping.
    • Strong growth in African countries can provide new markets.

    Threats

    •  Strict requirements and legal responsibilities covering the protection of personal information in existing and proposed legislation.
    • Delayed implementation of vital projects such as digital migration and SA Connect.
    • Disruptive technologies and trends such as smart mobility and cloud computing are changing the face of the industry and could pose a threat if the skills shortage continues.
    • ICT spend by the public and private sectors and consumers is affected by the coronavirus pandemic.
    • Security threats from increasing cybercrime and a lack of associated skills.
    • The revised ICT sector code sets the minimum prescribed equity to be held by black people to 30% compared to 25% in the country’s generic code.
    • Unreliable power supply and high electricity tariff increases affect the IT value chain, including users.

    Outlook

    The International Telecommunications Union confirms that the significant impact of the coronavirus pandemic on economic activity and spending has forced a revision of global economic and IT growth forecasts. “Even so, we are witnessing that in the current conditions some businesses may become more critical to our lives and could face an increase in demand, such as the case of the ICT industry. Digital technologies have become a critical enabler of connectivity facilitating continuity of our regular lives and connecting people more than ever before. The ICT sector is benefitting from increased opportunities from telework, telemedicine, food delivery and logistics, online and contactless payments, remote learning and entertainment.”\r\n\r\nStats SA forecasts that the full impact of the coronavirus on the economy will become evident in GDP data for the second and third quarters of 2020. Adrian Schofield, production consultant at the Institute of Information Technology Professionals South Africa said lockdowns have resulted in winners and losers in the local ICT sector – winners are the networks supporting the increased usage of digital communications by business or citizens. The losers are generally the small and medium businesses whose clients stopped operating, some of which will never re-open. “While the ICT sector is likely to be better off than others, due to the long-term demand for technology products, services and skills, full recovery will take three years or more as demand for tech products and services either remains low or may not be affordable, even when there is an increased need”.

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    The IT Industry in South Africa
    The IT Industry in South Africa 2020

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    Table of Contents

    [ Close ]
    PAGE
    1. INTRODUCTION 1
    2. DESCRIPTION OF THE INDUSTRY 1
    2.1. Industry Value Chain 3
    2.2. Geographic Position 4
    3. SIZE OF THE INDUSTRY 5
    4. STATE OF THE INDUSTRY 6
    4.1. Local 6
    4.1.1. Corporate Actions 11
    4.1.2. Regulations 16
    4.1.3. Enterprise Development and Socio-Economic Development 20
    4.2. Continental 25
    4.3. International 37
    5. INFLUENCING FACTORS 45
    5.1. Economic Environment 45
    5.2. Coronavirus 47
    5.3. IT-Related Government Initiatives 49
    5.4. IT Investment in the Education Sector 52
    5.4.1. Government 52
    5.4.2. Private Sector 53
    5.5. E-Learning: Initiatives to Address the Impact of Coronavirus on the Education Sector 55
    5.6. Smart Provinces and Smart Cities 57
    5.7. Technology, Research and Development (R&D) and Innovation 60
    5.8. Labour 62
    5.9. Cybersecurity and Crime 67
    5.10. Environmental Concerns 69
    5.11. Cyclicality 71
    5.12. Electricity Supply Constraints 72
    6. COMPETITION 73
    6.1. Barriers to Entry 75
    7. SWOT ANALYSIS 75
    8. OUTLOOK 76
    9. INDUSTRY ASSOCIATIONS 77
    10. REFERENCES 79
    10.1. Publications 79
    10.2. Websites 80
    APPENDIX 1 – SUMMARY OF NOTABLE PLAYERS 82
    Computer and Related Activities 82
    Wholesale and Retail of Laptops, Desktops and Peripherals 89
    APPENDIX 2 93
    SMME Hardware Manufacturers, Hardware Suppliers and e-Waste Refurbishers 93
    APPENDIX 3 97
    20 Highest Paid Positions at South Africa’s Multinational IT Companies 97
    COMPANY PROFILES - COMPUTER AND RELATED ACTIVITIES 98
    4SIGHT HOLDINGS LTD 98
    ACCENTURE (SOUTH AFRICA) (PTY) LTD 101
    ACI GLOBAL LTD 103
    ACTIVE TRACK (PTY) LTD 105
    ADAPTIT HOLDINGS LTD 107
    AFRIHOST SP (PTY) LTD 111
    ALLIED ELECTRONICS CORPORATION LTD 113
    ALVIVA HOLDINGS LTD 118
    AOLC ON-LINE (PTY) LTD 122
    AYO TECHNOLOGY SOLUTIONS LTD 124
    B D SILKS CC 127
    BARONE BUDGE AND DOMINICK (PTY) LTD 129
    BIDVEST OFFICE (PTY) LTD 131
    BLUE LABEL TELECOMS LTD 134
    BUSINESS CONNEXION (PTY) LTD 139
    CASH CONNECT MANAGEMENT SOLUTIONS (PTY) LTD 142
    CCI TECHNOLOGY SOLUTIONS (PTY) LTD 144
    CHM VUWANI COMPUTER SOLUTIONS (PTY) LTD 146
    CISCO SYSTEMS (SOUTH AFRICA) (PTY) LTD 149
    COCRE8 IT SERVICES (PTY) LTD 151
    CONTINUITYSA (PTY) LTD 153
    DADDY\'S DEALS (PTY) LTD 156
    DATATEC LTD 158
    DIMENSION DATA (PTY) LTD 161
    DIRECT TRANSACT (PTY) LTD 163
    DOCUMENT WAREHOUSE (PTY) LTD (THE) 165
    EASYPAY (PTY) LTD 168
    ECENTRIC PAYMENT SYSTEMS (PTY) LTD 170
    EOH HOLDINGS LTD 172
    ERS BIOMETRICS (PTY) LTD 177
    FACE TECHNOLOGIES (PTY) LTD 179
    FARANANI IT SERVICES (PTY) LTD 181
    FLASH MOBILE VENDING (PTY) LTD 183
    GIJIMA GROUP LTD 186
    HEWLETT-PACKARD SOUTH AFRICA (PTY) LTD 190
    IBM SOUTH AFRICA (PTY) LTD 192
    INTEL SOUTH AFRICA CORPORATION 194
    INTERNATIONAL TIME AND ACCESS TECHNOLOGIES CC 196
    IRON MOUNTAIN SOUTH AFRICA (PTY) LTD 197
    IRON MOUNTAIN SOUTH AFRICA INFORMATION MANAGEMENT (PTY) LTD 199
    IRON MOUNTAIN SOUTH AFRICA RECORDS MANAGEMENT (PTY) LTD 201
    IT-DYNAMICS (PTY) LTD 203
    ITEC SA (PTY) LTD 205
    KID ZONE (PTY) LTD (THE) 207
    LIGHTSTONE CONSUMER (PTY) LTD 209
    LOOT ONLINE (PTY) LTD 211
    LUMBRO TIME SYSTEMS CC 213
    MASTERCARD SOUTHERN AFRICA (PTY) LTD 214
    MEDIKREDIT INTEGRATED HEALTHCARE SOLUTIONS (PTY) LTD 216
    METROFILE HOLDINGS LTD 218
    MICRO FOCUS SOFTWARE SOUTH AFRICA (PTY) LTD 222
    MICROSOFT (S A) (PTY) LTD 224
    MONDIAL IT SOLUTIONS (PTY) LTD 229
    MORVEST GROUP (PTY) LTD 231
    MUSTEK LTD 234
    NOMAD INFORMATION SYSTEMS (PTY) LTD 238
    ONEDAYONLY OFFERS (PTY) LTD 239
    ORACLE CORPORATION (SOUTH AFRICA) (PTY) LTD 240
    PARACON SA (PTY) LTD 242
    PAY-DAY SOFTWARE SYSTEMS (PTY) LTD 244
    PAYCORP CORPORATE SERVICES (PTY) LTD 246
    PAYCORP GROUP (PTY) LTD 248
    PBT GROUP LTD 250
    PRISM PAYMENT TECHNOLOGIES (PTY) LTD 253
    QCK LEZMIN 4648 CC 255
    RICOH SOUTH AFRICA (PTY) LTD 256
    SAGE SOUTH AFRICA (PTY) LTD 258
    SAS INSTITUTE (PTY) LTD 260
    SBE INTERNATIONAL SA (PTY) LTD 262
    SETCOM (PTY) LTD 264
    SIEMENS (PTY) LTD 266
    SILKWOOD TRADING 18 (PTY) LTD 270
    SOUTH AFRICAN BANKERS SERVICES COMPANY (PTY) LTD 272
    SPARK ATM SYSTEMS (PTY) LTD 275
    STATE INFORMATION TECHNOLOGY AGENCY SOC LTD 277
    STELLAR CAPITAL PARTNERS LTD 281
    SYSTEMS AFRICA CC 284
    SYSTEMS APPLICATIONS PRODUCTS (SOUTH AFRICA) (PTY) LTD 285
    T-SYSTEMS SOUTH AFRICA (PTY) LTD 288
    TAKEALOT ONLINE (RF) (PTY) LTD 290
    TERACO DATA ENVIRONMENTS (PTY) LTD 294
    TIME AND ATTENDANCE SOLUTIONS (PTY) LTD 296
    TIME ATTENDANCE AND ACCESS CONTROL CC 297
    TRAC TECH (PTY) LTD 298
    TRANSACTION CONTROL TECHNOLOGIES (SA) (PTY) LTD 299
    TRILLOBATE MARKETING (PTY) LTD 301
    TRUSTLINK (PTY) LTD 303
    UNILEVER SOUTH AFRICA (PTY) LTD 305
    VERIFONE AFRICA (PTY) LTD 308
    VIRDI DISTRIBUTION SA (PTY) LTD 310
    VISIO PIX (PTY) LTD 312
    VSOLUTION (PTY) LTD 313
    WIZZIT PAYMENTS (PTY) LTD 315
    XNEELO (PTY) LTD 317
    COMPANY PROFILES - WHOLESALE AND RETAIL OF LAPTOPS, DESKTOPS AND PERIPHERALS 319
    ACER AFRICA (PTY) LTD 319
    ALVIVA HOLDINGS LTD 321
    AOLC ON-LINE (PTY) LTD 325
    ASUSTEK COMPUTER INC 327
    BIDVEST OFFICE (PTY) LTD 331
    CHM VUWANI COMPUTER SOLUTIONS (PTY) LTD 334
    COCRE8 TECHNOLOGY SOLUTIONS (PTY) LTD 337
    DELL COMPUTER (PTY) LTD 339
    ESQUIRE SYSTEM TECHNOLOGY (PTY) LTD 341
    EVETECH (PTY) LTD 343
    HISENSE SA SALES HOLDINGS (PTY) LTD 345
    HUAWEI TECHNOLOGIES AFRICA (PTY) LTD 347
    INTEL SOUTH AFRICA CORPORATION 349
    ITEC SA (PTY) LTD 351
    JD CONSUMER ELECTRONICS AND APPLIANCES (PTY) LTD 353
    LENOVO (SOUTH AFRICA) (PTY) LTD 355
    LG ELECTRONICS S A (PTY) LTD 357
    MICROSOFT (S A) (PTY) LTD 359
    MUSTEK LTD 364
    ORACLE CORPORATION (SOUTH AFRICA) (PTY) LTD 368
    RICOH SOUTH AFRICA (PTY) LTD 370
    SAMSUNG ELECTRONICS SOUTH AFRICA (PTY) LTD 372
    TARSUS DISTRIBUTION (PTY) LTD 374
    WOOTWARE COMPUTERS (PTY) LTD 376

    Introduction

    This report focuses on the IT industry, including hardware manufacturing, assembly, and supply; software development and supply; and retail sales of both hardware and software.\r\n\r\nThe IT landscape in South Africa is dominated by the government’s intention, in spite of weak economic growth and government’s cost-cutting measures, to introduce technologies associated with the Fourth Industrial Revolution. Global consulting company Accenture said that the implementation of key digital initiatives across government services and critical industry sectors could unlock R5-trillion in much-needed value for the economy. The South African IT sector’s market value was R300bn, or 6% of GDP, in 2018, with growth estimates ranging between 3.8% and 5% for 2019. IT spend is forecast to increase by 5.1% to R290.7bn in 2019, with global IT spend projected at US$3.8-trillion for the same period. Cybersecurity is a high priority which is not surprising as global statistics indicate that South Africa is the third most targeted country in the world for cyber-attacks. Employer participants in the 2018 ICT Skills Survey published by the Joburg Centre for Software Engineering and Institute of Information Technology Professionals ranked security/cybersecurity as the top skills-set priority for the third year in succession. The industry is somewhat tarnished by alleged IT-related procurement irregularities revealed through a number of commissions of inquiry and investigations.

    Strengths

    • Ability to deliver unique solutions to meet local needs.
    • Clients are aware of the importance of IT to increase company efficiencies.
    • Large number of mergers, acquisitions and partnerships to increase competition, service offerings and expand markets.
    • Strong entrepreneurial and start-up initiatives.
    • Strong presence of established South African and multi-national companies that introduce the latest technology.
    • The globalised nature of the broader ICT industry enables South Africa to acquire, develop, adapt, implement and support the latest technologies.

    Weaknesses

    • As a service industry, the growth of the sector is dependent on client demand which slows during economic downturns and government’s cost-cutting efforts.
    • Extreme shortage of professional skills to offer existing services and keep pace with new developments, resulting in a reliance on external and imported skills.
    • Fallout from IT company involvement in procurement irregularities.
    • High cost of importing equipment and software due to rand/dollar exchange rate.
    • Network and ICT readiness are not as high as they should be.
    • Reliance on imported products.

    Opportunities

    •  Continuous new technological developments provide opportunities for growth.
    • Development of smart cities and provinces and the proliferation of e-services such as e-learning, e-payments, e-governance and e-commerce provide opportunities for growth.
    • Development of software packages to meet local needs is an opportunity for growth.
    • Government focus on the development of a digital economy.
    • ICT SMME Development Strategy to unlock the business opportunities and create an enabling business and administrative environment for SMMEs in the sector.
    • Strong growth in African countries can provide new markets.
    • Stronger growth forecasts for online shopping provide opportunities for growth in the sector as a whole.

    Threats

    •  Strict requirements and legal responsibilities covering the protection of personal information in existing and proposed legislation. Protection of personal information legislation has altered the scope of data protection and management, especially with the increase in cybercrime, and compliance is non-negotiable with penalties including heavy fines and prison terms.
    • Delayed implementation of vital projects such as digital migration and SA Connect restricts the growth of the sector.
    • Disruptive technologies and transformational megatrends such as smart mobility and cloud computing are changing the face of the industry and could pose a threat if the skills shortage continues.
    • Due to the country’s heavy reliance on ICT, unreliable power supply and high electricity tariff increases will affect the entire IT value chain, including users.
    • minimum prescribed equity to be held by black people to 30% versus 25% in the country’s generic code.
    • Security threats from increasing cybercrime accompanied by a serious lack of associated skills.
    • The revised ICT sector code sets the

    Outlook

    The International Data Corporation believes that “business spending on ICT will be caught in the crossfire of headwinds and tailwinds over the next five years as a softening global economy puts pressure on the ability of organisations to increase technology budgets while at the same time their growth and competitiveness is increasingly dependent on digital transformation, artificial intelligence and data analytics. In the short term, the trade war between the US and China continues to add volatility to the outlook.”\r\n\r\nInternational Data Corporation’s Mark Walker emphasises that “competition is going to become incredibly intense over the next year. There must be a platform for collaboration in order to gain market share. The way technology is moving at the moment is that there is so much happening that very few companies can do end-to-end solutions. So, look for opportunities to collaborate and platforms that you can build on together. We are going to have to fight for every cent, there will be a lot of competition for market share and it\'s going to be a tough environment in South Africa for the next 12 months.”\r\n\r\nIn his address to the International Telecommunication Union conference in September 2018 president Cyril Ramaphosa stated that “South Africa recently embarked on an investment drive to attract US$100bn in new investment in the country over the next five years. We are determined that the ICT sector be an integral part of this investment drive, with a focus on infrastructure investment, e-commerce, local manufacturing of equipment, and innovation.”\r\n\r\nThe Accenture report on Unlocking Digital Value for Business and Society in South Africa to 2026 estimates that the implementation of key digital initiatives across government services and critical industry sectors could unlock R5-trillion in much needed value for industry, consumers and society in South Africa.

    The IT Industry in South Africa
    The IT Industry in South Africa 2019

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    The IT Industry in South Africa 2017-12-11

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    The IT Industry in South Africa 2016-09-29

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    Table of Contents

    [ Close ]
    PAGE
    1. INTRODUCTION 1
    2. DESCRIPTION OF THE INDUSTRY 1
    2.1. Industry Value Chain 4
    2.2. Geographic Position 6
    3. SIZE OF THE INDUSTRY 7
    4. STATE OF THE INDUSTRY 8
    4.1. Local 8
    4.1.1. Corporate Actions 16
    4.1.2. Regulations 25
    4.1.3. Enterprise Development and Social Economic Development 28
    4.2. Continental 31
    4.3. International 42
    5. INFLUENCING FACTORS 49
    5.1. Economic Environment 49
    5.2. Strong IT Investment in the Education Sector 50
    5.3. Private Sector and Government Initiatives 53
    5.4. E-commerce 57
    5.5. “Smart Provinces” and “Smart Cities” 59
    5.6. Technology, Research and Development (R&D) and Innovation 65
    5.7. Labour 68
    5.8. Cybersecurity and Crime 73
    5.9. Environmental Issues 75
    5.10. Cyclicality 76
    5.11. Electricity Supply Constraints 77
    6. COMPETITION 78
    6.1. Barriers to Entry 80
    7. SWOT ANALYSIS 80
    8. OUTLOOK 82
    9. INDUSTRY ASSOCIATIONS 83
    10. REFERENCES 84
    10.1. Publications 84
    10.2. Websites 86
    APPENDIX 1 - Summary of Notable Players 88
    Computer and Related Activities 88
    Wholesale and Retail of Laptops, Desktops and Peripherals 97
    APPENDIX 2 101
    SMME Hardware Manufacturers, Hardware Suppliers and e-Waste Refurbishers 101
    APPENDIX 3 105
    Salaries of IT Professionals Working in Small and Large Companies in South Africa 105
    COMPANY PROFILES - COMPUTER & RELATED ACTIVITIES 106
    4SIGHT HOLDINGS LTD 106
    ACCENTURE (SOUTH AFRICA) (PTY) LTD 109
    ACI GLOBAL LTD 111
    ACTIVE TRACK (PTY) LTD 113
    ADAPTIT HOLDINGS LTD 114
    AFRIHOST SP (PTY) LTD 118
    ALLIED ELECTRONICS CORPORATION LTD 120
    ALVIVA HOLDINGS LTD 125
    AOLC ON-LINE (PTY) LTD 129
    ATTACHMATE GROUP SOUTH AFRICA (PTY) LTD 131
    AXIZ (PTY) LTD 133
    AYO TECHNOLOGY SOLUTIONS LTD 135
    B D SILKS CC 138
    BARONE BUDGE AND DOMINICK (PTY) LTD 140
    BIDVEST OFFICE (PTY) LTD 142
    BLUE LABEL TELECOMS LTD 145
    BUSINESS CONNEXION (PTY) LTD 150
    CASH CONNECT MANAGEMENT SOLUTIONS (PTY) LTD 153
    CASH PAYMASTER SERVICES (PTY) LTD 155
    CCI TECHNOLOGY SOLUTIONS (PTY) LTD 158
    CHM VUWANI COMPUTER SOLUTIONS (PTY) LTD 160
    CISCO SYSTEMS (SOUTH AFRICA) (PTY) LTD 163
    CONTINUITYSA (PTY) LTD 164
    DADDY\'S DEALS (PTY) LTD 167
    DATATEC LTD 168
    DIMENSION DATA (PTY) LTD 171
    DIRECT TRANSACT (PTY) LTD 174
    DOCUMENT WAREHOUSE (PTY) LTD (THE) 176
    EASYPAY (PTY) LTD 179
    ECENTRIC PAYMENT SYSTEMS (PTY) LTD 181
    EOH HOLDINGS LTD 183
    ERS BIOMETRICS (PTY) LTD 188
    FACE TECHNOLOGIES (PTY) LTD 190
    FARANANI IT SERVICES (PTY) LTD 192
    FLASH MOBILE VENDING (PTY) LTD 194
    FUJITSU SERVICES (PTY) LTD 197
    GIJIMA GROUP LTD 199
    HETZNER (PTY) LTD 203
    HEWLETT-PACKARD SOUTH AFRICA (PTY) LTD 205
    IBM SOUTH AFRICA (PTY) LTD 207
    INCREDIBLE SOLUTIONS (S A) (PTY) LTD 209
    INTEL SOUTH AFRICA CORPORATION 211
    INTERNATIONAL TIME AND ACCESS TECHNOLOGIES CC 213
    IRON MOUNTAIN SOUTH AFRICA (PTY) LTD 214
    IRON MOUNTAIN SOUTH AFRICA INFORMATION MANAGEMENT (PTY) LTD 216
    IRON MOUNTAIN SOUTH AFRICA RECORDS MANAGEMENT (PTY) LTD 218
    IT-DYNAMICS (PTY) LTD 220
    ITEC SA (PTY) LTD 222
    KID ZONE (PTY) LTD (THE) 224
    LIGHTSTONE CONSUMER (PTY) LTD 226
    LOOT ONLINE (PTY) LTD 228
    LUMBRO TIME SYSTEMS CC 230
    MEDIKREDIT INTEGRATED HEALTHCARE SOLUTIONS (PTY) LTD 231
    METROFILE HOLDINGS LTD 233
    MICROSOFT (S A) (PTY) LTD 237
    MONDIAL IT SOLUTIONS (PTY) LTD 242
    MORVEST GROUP (PTY) LTD 244
    MUSTEK LTD 247
    NOMAD INFORMATION SYSTEMS (PTY) LTD 251
    OLTIO (PTY) LTD 252
    ONEDAYONLY OFFERS (PTY) LTD 254
    ORACLE CORPORATION (SOUTH AFRICA) (PTY) LTD 255
    PARACON SA (PTY) LTD 257
    PAY-DAY SOFTWARE SYSTEMS (PTY) LTD 259
    PAYCORP CORPORATE SERVICES (PTY) LTD 260
    PAYCORP GROUP (PTY) LTD 262
    PBT GROUP LTD 264
    PRISM PAYMENT TECHNOLOGIES (PTY) LTD 267
    QCK LEZMIN 4648 CC 269
    REBEL TECH CC 270
    RICOH SOUTH AFRICA (PTY) LTD 271
    SAGE SOUTH AFRICA (PTY) LTD 273
    SAS INSTITUTE (PTY) LTD 275
    SBE INTERNATIONAL SA (PTY) LTD 277
    SETCOM (PTY) LTD 278
    SIEMENS (PTY) LTD 280
    SILKWOOD TRADING 18 (PTY) LTD 284
    SOUTH AFRICAN BANKERS SERVICES COMPANY (PTY) LTD 286
    SPARK ATM SYSTEMS (PTY) LTD 289
    STATE INFORMATION TECHNOLOGY AGENCY SOC LTD 291
    STELLAR CAPITAL PARTNERS LTD 295
    SYSTEMS AFRICA CC 299
    SYSTEMS APPLICATIONS PRODUCTS (SOUTH AFRICA) (PTY) LTD 300
    T-SYSTEMS SOUTH AFRICA (PTY) LTD 303
    TAKEALOT ONLINE (RF) (PTY) LTD 305
    TERACO DATA ENVIRONMENTS (PTY) LTD 308
    TIME AND ATTENDANCE SOLUTIONS (PTY) LTD 310
    TIME ATTENDANCE AND ACCESS CONTROL CC 311
    TRAC TECH (PTY) LTD 312
    TRANSACTION CONTROL TECHNOLOGIES (SA) (PTY) LTD 313
    TRILLOBATE MARKETING (PTY) LTD 315
    TRUSTLINK (PTY) LTD 316
    UNILEVER SOUTH AFRICA (PTY) LTD 318
    VERIFONE AFRICA (PTY) LTD 321
    VIRDI DISTRIBUTION SA (PTY) LTD 323
    VISIO PIX (PTY) LTD 324
    VSOLUTION (PTY) LTD 325
    WIZZIT PAYMENTS (PTY) LTD 327
    COMPANY PROFILES - WHOLESALE AND RETAIL OF LAPTOPS, DESKTOPS AND PERIPHERALS 329
    ACER AFRICA (PTY) LTD 329
    ALVIVA HOLDINGS LTD 331
    AOLC ON-LINE (PTY) LTD 335
    ASUSTEK COMPUTER INC 337
    AXIZ (PTY) LTD 340
    BIDVEST OFFICE (PTY) LTD 342
    CHM VUWANI COMPUTER SOLUTIONS (PTY) LTD 345
    DELL COMPUTER (PTY) LTD 348
    ESQUIRE SYSTEM TECHNOLOGY (PTY) LTD 350
    EVETECH (PTY) LTD 352
    FUJITSU SERVICES CORE (PTY) LTD 354
    HISENSE SA SALES HOLDINGS (PTY) LTD 355
    HUAWEI TECHNOLOGIES AFRICA (PTY) LTD 357
    INCREDIBLE SOLUTIONS (S A) (PTY) LTD 359
    INTEL SOUTH AFRICA CORPORATION 361
    ITEC SA (PTY) LTD 363
    JD GROUP (PTY) LTD 365
    LENOVO (SOUTH AFRICA) (PTY) LTD 368
    LG ELECTRONICS SA (PTY) LTD 370
    MICROSOFT (S A) (PTY) LTD 372
    MUSTEK LTD 377
    ORACLE CORPORATION (SOUTH AFRICA) (PTY) LTD 381
    RICOH SOUTH AFRICA (PTY) LTD 383
    SAMSUNG ELECTRONICS SOUTH AFRICA (PTY) LTD 385
    TARSUS DISTRIBUTION (PTY) LTD 387
    WOOTWARE COMPUTERS (PTY) LTD 389

    Report Coverage

    The detailed South African Information Technology Sector report provides statistics and ratings for the local industry, describes current conditions and discusses the factors that include the success of the sector. Business Connexion (BCX) Group Ltd, formerly known as Telkom Business Connexion, is one of the 119 companies profiled in the report. Since its re-branding in February 2017, the company has announced the sale of its ICT training solutions subsidiary Netcampus and entered into a partnership with GE aimed at providing digital technological solutions to the agri-processing sector. Also profiled is 4Sight Group, the first pure technology company to list on the JSE’s AltX in 18 years. The group was formed after the acquisition of digital services company Digitata Mauritius in June 2017. In October 2017 it acquired 100% of the shares in BluESP Holdings and its wholly-owned subsidiary BluESP (Pty) Ltd, and shortly afterwards in December it acquired AGE Technologies JHB Pty Ltd.

    Introduction

    Both the global and local Information Technology (IT) sectors are highly competitive and operate in a rapidly changing landscape with new technologies posing both an opportunity and a threat. The South African IT sector, with an estimated annual market value of R270bn for 2017, or 6% of GDP, is expected to grow at 4% for 2017, down from 5% in 2016. Slow economic growth has resulted in restrained spending by existing customers, a lack of new customers and low demand for ICT skills. However, role players believe that the National Integrated ICT Policy White Paper and the ICT Small, Medium and Micro-sized Enterprises (SMME) Development Strategy, once implemented, should provide a boost to growth opportunities in the sector. \r\n\r\nThis report focuses on the IT industry, including hardware manufacturing, assembly, and supply; software development and supply; and retail sales of both hardware and software.

    Strengths

    • Ability to deliver unique solutions to meet local needs.
    • Clients are aware of the importance of IT to increase company efficiencies.
    • Large number of mergers, acquisitions and partnerships to increase competition, service offerings and expand markets.
    • Strong presence of established South African and multi-national companies that introduce the latest technology.
    • The globalised nature of the broader ICT industry enables South Africa to acquire, develop, adapt, implement and support the latest technologies.

    Weaknesses

    • As a service industry, the growth of the sector is dependent on client demand which slows during economic downturns.
    • Extreme shortage of professional skills to offer existing services and keep pace with new developments, resulting in a reliance on external and imported skills.
    • High cost of importing equipment and software due to rand/dollar exchange rate.
    • Lack of local R & D initiatives and reliance on imported products.
    • Network and ICT readiness are not as high as they should be.

    Opportunities

    •  Continuous new technological developments provide opportunities for growth.
    • Development of smart cities and provinces and the proliferation of e-services such as e-learning, e-payments, e-governance and e-commerce provide opportunities for growth.
    • Development of software packages to meet local needs is an opportunity for growth.
    • ICT SMME Development Strategy that aims to unlock the business opportunities and create an enabling business and administrative environment for SMMEs in the sector.
    • Strong growth in African countries can provide new markets.
    • Stronger growth forecasts for online shopping provide opportunities for growth in the sector as a whole.

    Threats

    • Delayed implementation of vital projects such as digital migration and SA Connect restricts the growth of the sector.
    • Disruptive technologies and transformational megatrends such as smart mobility and cloud computing are changing the face of the industry and could pose a threat if the skills shortage continues.
    • Due to the country’s heavy reliance on ICT, high electricity tariff increases will affect the entire IT value chain, including users.
    • Non-compliance with existing and proposed POPI legislation could result in penalties including heavy fines and prison terms.
    • Security threats from increasing cybercrime accompanied by a serious lack of associated skills.

    Outlook

    The South African IT spend is forecast to increase by 3.4% to R275bn in 2018, with the global IT spend projected at US$3.7-trillion for the same period. Dimension Data’s publication on the Top IT predictions for 2018 emphasises that the enterprise IT landscape is changing fast. “New technologies, management models and practices are proliferating rapidly. These trends, that pose both a threat and an opportunity, are likely to have a huge impact on how businesses interact with customers, as well as how employees work.” At the same time IITPSA’s Adrian Schofield warns that new digital technology with increased internet access and demand for products and services to deliver knowledge and information electronically also increases opportunities for cybercrime. He believes that a concerted and collaborative effort is required by governments and the IT sector to protect technology users from this threat.

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    The IT Industry in South Africa
    The IT Industry in South Africa 2017

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    Table of Contents

    [ Close ]
    PAGE
    1. INTRODUCTION 1
    2. DESCRIPTION OF THE INDUSTRY 1
    2.1. Industry Value Chain 3
    2.2. Geographic Position 5
    3. SIZE OF THE INDUSTRY 6
    4. STATE OF THE INDUSTRY 19
    4.1. Local 19
    4.1.1. Corporate Actions 26
    4.1.2. Regulations 35
    4.1.3. Enterprise Development and Social Economic Development 41
    4.2. Continental 45
    4.3. International 49
    5. INFLUENCING FACTORS 56
    5.1. Economic Environment 56
    5.2. Strong IT Investment in the Education Sector 57
    5.3. ICT SMME Development Strategy 59
    5.4. “Smart Provinces” and “Smart Cities” 60
    5.5. Technology, Research and Development (R&D) and Innovation 63
    5.6. Labour 66
    5.7. Cybersecurity and Crime 71
    5.8. Environmental Issues 73
    5.9. Cyclicality 75
    6. COMPETITION 75
    6.1. Barriers to Entry 76
    7. SWOT ANALYSIS 77
    8. OUTLOOK 78
    9. INDUSTRY ASSOCIATIONS 78
    10. REFERENCES 80
    10.1. Publications 80
    10.2. Websites 81
    APPENDIX 1 83
    SMME Hardware Manufacturers, Hardware Suppliers and e-Waste Refurbishers 83
    APPENDIX 2 87
    Salaries of IT professionals working in small and large companies in South Africa 87
    COMPANY PROFILES - COMPUTER & RELATED ACTIVITIES 89
    4SIGHT HOLDINGS LTD 89
    ACCENTURE (SOUTH AFRICA) (PTY) LTD 91
    ACI GLOBAL LTD 93
    ADAPTIT HOLDINGS LTD 95
    AFRIHOST (PTY) LTD 98
    ALLIED ELECTRONICS CORPORATION LTD 100
    ALVIVA HOLDINGS LTD 104
    AOLC ON-LINE (PTY) LTD 108
    ATTACHMATE GROUP SOUTH AFRICA (PTY) LTD 109
    AXIZ (PTY) LTD 111
    AYO TECHNOLOGY SOLUTIONS LTD 113
    BARONE BUDGE AND DOMINICK (PTY) LTD 115
    BIDVEST OFFICE (PTY) LTD 117
    BLUE LABEL TELECOMS LTD 121
    BUSINESS CONNEXION (PTY) LTD 125
    CASH CONNECT MANAGEMENT SOLUTIONS (PTY) LTD 129
    CASH PAYMASTER SERVICES (PTY) LTD 131
    CCI TECHNOLOGY SOLUTIONS (PTY) LTD 133
    CHM VUWANI COMPUTER SOLUTIONS (PTY) LTD 135
    CISCO SYSTEMS (SOUTH AFRICA) (PTY) LTD 138
    CONTINUITYSA (PTY) LTD 139
    DADDY\'S DEALS (PTY) LTD 142
    DATATEC LTD 143
    DIMENSION DATA (PTY) LTD 146
    DIRECT TRANSACT (PTY) LTD 149
    DOCUMENT WAREHOUSE (PTY) LTD (THE) 151
    EASYPAY (PTY) LTD 154
    ECENTRIC PAYMENT SYSTEMS (PTY) LTD 156
    ENTERPRISE ELECTRONIC COMMERCE (SA) (PTY) LTD 158
    EOH HOLDINGS LTD 160
    FACE TECHNOLOGIES (PTY) LTD 164
    FARANANI IT SERVICES (PTY) LTD 166
    FLASH MOBILE VENDING (PTY) LTD 168
    FUJITSU SERVICES (PTY) LTD 171
    GIJIMA GROUP LTD 173
    HETZNER (PTY) LTD 177
    HEWLETT-PACKARD SOUTH AFRICA (PTY) LTD 179
    IBM SOUTH AFRICA (PTY) LTD 181
    INCREDIBLE SOLUTIONS (S A) (PTY) LTD 184
    INTEGR8 IT (PTY) LTD 186
    INTEL SOUTH AFRICA CORPORATION 188
    IRON MOUNTAIN SOUTH AFRICA (PTY) LTD 190
    IRON MOUNTAIN SOUTH AFRICA INFORMATION MANAGEMENT (PTY) LTD 192
    IRON MOUNTAIN SOUTH AFRICA RECORDS MANAGEMENT (PTY) LTD 194
    IT-DYNAMICS (PTY) LTD 196
    ITEC SA (PTY) LTD 198
    KID ZONE (PTY) LTD (THE) 200
    LIGHTSTONE CONSUMER (PTY) LTD 201
    LOOT ONLINE (PTY) LTD 203
    M I B TECHNOLOGY (PTY) LTD 205
    MARINE DATA SOLUTIONS (PTY) LTD 207
    MEDIKREDIT INTEGRATED HEALTHCARE SOLUTIONS (PTY) LTD 209
    METROFILE HOLDINGS LTD 211
    MICROSOFT (S A) (PTY) LTD 215
    MONDIAL IT SOLUTIONS (PTY) LTD 218
    MORVEST GROUP (PTY) LTD 220
    MUSTEK LTD 223
    OLTIO (PTY) LTD 227
    ONEDAYONLY OFFERS (PTY) LTD 229
    ORACLE CORPORATION (SOUTH AFRICA) (PTY) LTD 230
    PARACON SA (PTY) LTD 232
    PAYCORP CORPORATE SERVICES (PTY) LTD 234
    PAYCORP GROUP (PTY) LTD 236
    PBT GROUP LTD 238
    PRISM PAYMENT TECHNOLOGIES (PTY) LTD 241
    QCK LEZMIN 4648 CC 243
    REBEL TECH CC 244
    RICOH SOUTH AFRICA (PTY) LTD 245
    SAGE SOUTH AFRICA (PTY) LTD 247
    SAS INSTITUTE (PTY) LTD 249
    SETCOM (PTY) LTD 251
    SIAE MICROELETTRONICA (SOUTH AFRICA) (PTY) LTD 253
    SIEMENS (PTY) LTD 255
    SILKWOOD TRADING 18 (PTY) LTD 259
    SOUTH AFRICAN BANKERS SERVICES COMPANY (PTY) LTD 260
    SPARK ATM SYSTEMS (PTY) LTD 263
    STATE INFORMATION TECHNOLOGY AGENCY SOC LTD 265
    STELLAR CAPITAL PARTNERS LTD 268
    SYSTEMS APPLICATIONS PRODUCTS (SOUTH AFRICA) (PTY) LTD 272
    T-SYSTEMS SOUTH AFRICA (PTY) LTD 275
    TAKEALOT ONLINE (RF) (PTY) LTD 277
    TERACO DATA ENVIRONMENTS (PTY) LTD 280
    TRANSACTION CONTROL TECHNOLOGIES (SA) (PTY) LTD 282
    TRILLOBATE MARKETING (PTY) LTD 284
    TRUSTLINK (PTY) LTD 285
    UCS SOLUTIONS (PTY) LTD 287
    UNILEVER SOUTH AFRICA (PTY) LTD 289
    VERIFONE AFRICA (PTY) LTD 292
    VOUCHERCLOUD SA (PTY) LTD 294
    VSOLUTION (PTY) LTD 295
    WIZZIT PAYMENTS (PTY) LTD 297
    COMPANY PROFILES - WHOLESALE AND RETAIL OF LAPTOPS, DESKTOPS AND PERIPHERALS 299
    ACER AFRICA (PTY) LTD 299
    ALVIVA HOLDINGS LTD 301
    AOLC ON-LINE (PTY) LTD 305
    ASUSTEK COMPUTER INC 306
    AXIZ (PTY) LTD 311
    BIDVEST OFFICE (PTY) LTD 313
    CHM VUWANI COMPUTER SOLUTIONS (PTY) LTD 317
    DELL COMPUTER (PTY) LTD 320
    ESQUIRE SYSTEM TECHNOLOGY (PTY) LTD 322
    EVETECH (PTY) LTD 324
    FUJITSU SERVICES CORE (PTY) LTD 325
    HISENSE SA SALES HOLDINGS (PTY) LTD 326
    HUAWEI TECHNOLOGIES AFRICA (PTY) LTD 328
    INCREDIBLE SOLUTIONS (S A) (PTY) LTD 330
    INTEL SOUTH AFRICA CORPORATION 332
    ITEC SA (PTY) LTD 334
    JD GROUP (PTY) LTD 336
    LENOVO (SOUTH AFRICA) (PTY) LTD 339
    LG ELECTRONICS SA (PTY) LTD 341
    MICROSOFT (S A) (PTY) LTD 343
    MUSTEK LTD 346
    ORACLE CORPORATION (SOUTH AFRICA) (PTY) LTD 350
    RICOH SOUTH AFRICA (PTY) LTD 352
    SAHARA COMPUTERS (PTY) LTD 354
    SAMSUNG ELECTRONICS SOUTH AFRICA (PTY) LTD 355
    TARSUS DISTRIBUTION (PTY) LTD 357
    WOOTWARE COMPUTERS (PTY) LTD 360

    Report Coverage

    The South African Information Technology Sector report describes current conditions in the industry which comprises hardware manufacturing, assembly, consulting and supply; software development, consulting and supply; and retail sales of hardware and software. Recent developments including the challenges facing the IT sector and merger and acquisition activity are included in this detailed report. In total 97 companies involved in the sector are profiled, ranging from major players EOH Holdings Ltd and Dimension Data, to small consultancies such as Faranani IT Services (Pty) Ltd and Evetech (Pty) Ltd, a computer system builder and retailer of computer related products.

    Introduction

    This report focuses on the Information Technology (IT) industry, which includes hardware manufacturing, assembly, consulting and supply; software development, consulting and supply; and retail sales of hardware and software. The Minister of Telecommunications and Postal Services states that IT not only “transforms how we live, how we do business, how we relate to each other and even how we play, but it has become an important enabler of economic development and social inclusion.” However, delays in the implementation of the National Integrated ICT Policy White Paper and vital projects such as digital migration and SA Connect are restricting not only the growth of the sector, but South Africa’s economic growth and social development. The growth of the South African IT industry is estimated at approximately 6% and Gartner Inc. projects IT spend for 2016 at R272bn, up by 3.8% from 2015.

    Strengths

    • Ability to deliver unique solutions to meet local needs.
    • Clients are aware of the importance of IT to increase company efficiencies.
    • Large number of mergers, acquisitions and partnerships to increase competition, service offerings and expand markets.
    • Strong presence of established South African and multi-national companies that introduce the latest technology.

    Weaknesses

    • As a service industry, the growth of the sector is dependent on client demand which slows during economic downturns.
    • Extreme shortage of professional skills to offer existing services and keep pace with new developments, resulting in a reliance on external and imported skills.
    • High cost of importing equipment and software due to rand/dollar exchange rate.
    • Lack of local R & D initiatives and reliance on imported products.
    • Network and ICT readiness are not as high as they should be.

    Opportunities

    • Anticipated growth driven by strong government support and initiatives to develop the IT industry and provide internet access to all.
    • Continuous new technological developments provide opportunities for growth.
    • Development of smart cities and provinces and the proliferation of e-services such as e-learning, e-payments, e-governance and e-commerce provide opportunities for growth.
    • Development of software packages to meet local needs is an opportunity for growth.
    • Initiatives around incentives, research and development capabilities, skills and innovation to facilitate SMME entry into the ICT sector.
    • Strong growth in African countries can provide new markets.

    Threats

    • Delayed implementation of policies such as the National Integrated ICT Policy White Paper and vital projects such as digital migration and SA Connect restricts the growth of the sector.
    • Disruptive technologies and transformational megatrends such as smart mobility and cloud computing are changing the face of the industry and could pose a threat if the skills shortage continues.
    • Due to the country’s heavy reliance on ICT, unreliable electricity supply will not only affect IT services, but negatively affect the economy as a whole.
    • Increased costs resulting from the strict requirements covering the protection of personal information in existing and proposed legislation.
    • Security threats from increasing cybercrime.

    Outlook

    Deloitte’s 2016 report on The New Organisation: Different by Design confirms, “Digital technology is now everywhere, disrupting business models and radically changing the workplace and the way work is done. Technologies such as mobile devices, 3D printing, sensors, cognitive computing, and the Internet of Things are changing the way companies design, manufacture, and deliver almost every product and service, while digital disruption and social networking have changed the way organisations hire, manage, and support people.” Sebastian Isaac, Business Development Manager at Rectron, believes, “While we still have a way to go, South Africa is keeping up with global IT trends. As a country, we have a lot of innovation to offer and we have the potential to take giant leaps especially in the IoT space. Our challenge in the coming years is to ensure that we upskill and encourage people to be part of the IoT ecosystem and the IT sector in general. We also need to educate other sectors about the value that working in the cloud and using remote monitoring and management of data can add to business.”

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    The IT Industry in South Africa
    The IT Industry in South Africa 2016

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    The IT Industry in South Africa 2022-04-30

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    The IT Industry in South Africa 2020-09-11

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    The IT Industry in South Africa 2019-04-17

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    The IT Industry in South Africa 2017-12-11

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    The IT Industry in South Africa 2015-05-25

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    Table of Contents

    [ Close ]
    PAGE
    1. INTRODUCTION 1
    2. DESCRIPTION OF THE INDUSTRY 1
    2.1. Industry Value Chain 3
    2.2. Geographic Position 4
    3. SIZE OF THE INDUSTRY 5
    4. STATE OF THE INDUSTRY 15
    4.1. Local 15
    4.1.1. Corporate Actions 21
    4.1.2. Regulations 29
    4.1.3. Enterprise Development and Job Creation 34
    4.2. Continental 36
    4.3. International 43
    5. INFLUENCING FACTORS 49
    5.1. Economic Environment 49
    5.2. Government and Private Sector Initiatives 51
    5.3. ICT Industrialisation and SMME Development 52
    5.4. Strong IT Investment in the Education Sector 54
    5.5. “Smart Provinces” and “Smart Cities” 55
    5.6. Technology, Research and Development (R&D) and Innovation 58
    5.7. Labour 60
    5.8. Cybercrime 65
    5.9. Environmental and Social Issues 67
    5.10. Electricity Supply Constraints 69
    6. COMPETITION 70
    6.1. Barriers to Entry 71
    7. SWOT ANALYSIS 72
    8. OUTLOOK 73
    9. INDUSTRY ASSOCIATIONS 73
    10. REFERENCES 75
    10.1. Publications 75
    10.2. Websites 76
    APPENDIX 1 79
    PricewaterhouseCoopers Essential Eight Technologies – Description 79
    APPENDIX 2 80
    International Telecommunications Union: The Connect 2020 Goals and Targets 80
    APPENDIX 3 81
    SMME Hardware Manufacturers, Hardware Suppliers and e-Waste Refurbishers 81
    APPENDIX 4 83
    Real-world Salaries of IT Professionals in South Africa 83
    COMPANY PROFILES - COMPUTER & RELATED ACTIVITIES 84
    ACCENTURE (SOUTH AFRICA) (PTY) LTD 84
    ACI GLOBAL LTD 86
    ADAPTIT HOLDINGS LTD 88
    AFRIHOST (PTY) LTD 91
    ALLIED ELECTRONICS CORPORATION LTD 93
    ATTACHMATE GROUP SOUTH AFRICA (PTY) LTD 97
    BARONE BUDGE AND DOMINICK (PTY) LTD 99
    BIDVEST OFFICE (PTY) LTD 101
    BLUE LABEL TELECOMS LTD 104
    BUSINESS CONNEXION (PTY) LTD 109
    CASH CONNECT MANAGEMENT SOLUTIONS (PTY) LTD 114
    CASH PAYMASTER SERVICES (PTY) LTD 116
    CCI TECHNOLOGY SOLUTIONS (PTY) LTD 118
    CHM VUWANI COMPUTER SOLUTIONS (PTY) LTD 120
    CISCO SYSTEMS (SOUTH AFRICA) (PTY) LTD 123
    DATACENTRIX HOLDINGS LTD 124
    DATATEC LTD 128
    DELOITTE SOUTH AFRICA 133
    DIMENSION DATA (PTY) LTD 137
    DIRECT TRANSACT (PTY) LTD 140
    DOCU-FILE JHB (PTY) LTD 142
    DOCUMENT WAREHOUSE (PTY) LTD (THE) 144
    EASYPAY (PTY) LTD 147
    ECENTRIC PAYMENT SYSTEMS (PTY) LTD 149
    ENTERPRISE ELECTRONIC COMMERCE (SA) (PTY) LTD 151
    EOH HOLDINGS LTD 153
    ERNST AND YOUNG ADVISORY SERVICES (PTY) LTD 157
    FACE TECHNOLOGIES (PTY) LTD 162
    FARANANI IT SERVICES (PTY) LTD 164
    FLASH MOBILE VENDING (PTY) LTD 166
    FUJITSU SERVICES (PTY) LTD 169
    GIJIMA GROUP LTD 170
    HETZNER (PTY) LTD 174
    HEWLETT-PACKARD SOUTH AFRICA (PTY) LTD 176
    IBM SOUTH AFRICA (PTY) LTD 178
    INTEGR8 IT (PTY) LTD 180
    INTEL SOUTH AFRICA CORPORATION 182
    IT-DYNAMICS (PTY) LTD 184
    ITEC DISTRIBUTION (PTY) LTD 186
    KPMG SERVICES (PTY) LTD 188
    LIGHTSTONE CONSUMER (PTY) LTD 191
    M I B TECHNOLOGY (PTY) LTD 193
    MARINE DATA SOLUTIONS (PTY) LTD 195
    MCKINSEY AND COMPANY AFRICA (PTY) LTD 197
    MEDIKREDIT INTEGRATED HEALTHCARE SOLUTIONS (PTY) LTD 199
    METROFILE HOLDINGS LTD 201
    MICROSOFT (S A) (PTY) LTD 205
    MONDIAL IT SOLUTIONS (PTY) LTD 208
    MORVEST GROUP (PTY) LTD 210
    MUSTEK LTD 213
    OLTIO (PTY) LTD 217
    ORACLE CORPORATION (SOUTH AFRICA) (PTY) LTD 219
    PARACON SA (PTY) LTD 221
    PAYCORP CORPORATE SERVICES (PTY) LTD 223
    PAYCORP GROUP (PTY) LTD 225
    PINNACLE HOLDINGS LTD 227
    PRICEWATERHOUSECOOPERS INC 231
    PRISM PAYMENT TECHNOLOGIES (PTY) LTD 241
    RICOH SOUTH AFRICA (PTY) LTD 243
    SAGE SOUTH AFRICA (PTY) LTD 245
    SAS INSTITUTE (PTY) LTD 247
    SETCOM (PTY) LTD 249
    SIEMENS (PTY) LTD 251
    SILKWOOD TRADING 18 (PTY) LTD 254
    SOUTH AFRICAN BANKERS SERVICES COMPANY (PTY) LTD 255
    SPARK ATM SYSTEMS (PTY) LTD 257
    STATE INFORMATION TECHNOLOGY AGENCY SOC LTD 259
    STELLAR CAPITAL PARTNERS LTD 263
    SYSTEMS APPLICATIONS PRODUCTS (SOUTH AFRICA) (PTY) LTD 266
    T-SYSTEMS SOUTH AFRICA (PTY) LTD 268
    TRANSACTION CONTROL TECHNOLOGIES (SA) (PTY) LTD 270
    TRUSTLINK (PTY) LTD 272
    UCS SOLUTIONS (PTY) LTD 274
    VERIFONE AFRICA (PTY) LTD 276
    VSOLUTION (PTY) LTD 278
    WIZZIT PAYMENTS (PTY) LTD 280
    COMPANY PROFILES - WHOLESALERS OF LAPTOPS, DESKTOPS AND PERIPHERALS 282
    ACER AFRICA (PTY) LTD 282
    ASUSTEK COMPUTER INC 284
    AXIZ (PTY) LTD 290
    DELL COMPUTER (PTY) LTD 292
    ESQUIRE SYSTEM TECHNOLOGY (PTY) LTD 294
    FUJITSU SERVICES CORE (PTY) LTD 296
    HISENSE SA SALES HOLDINGS (PTY) LTD 298
    HUAWEI TECHNOLOGIES AFRICA (PTY) LTD 299
    INTEL SOUTH AFRICA CORPORATION 301
    LENOVO (SOUTH AFRICA) (PTY) LTD 303
    LG ELECTRONICS SA (PTY) LTD 305
    MICROSOFT (S A) (PTY) LTD 307
    MUSTEK LTD 310
    SAMSUNG ELECTRONICS SOUTH AFRICA (PTY) LTD 314
    TARSUS DISTRIBUTION (PTY) LTD 316
    COMPANY PROFILES - RETAILERS OF LAPTOPS, DESKTOPS AND PERIPHERALS 319
    CHM VUWANI COMPUTER SOLUTIONS (PTY) LTD 319
    EVETECH (PTY) LTD 322
    JD GROUP LTD 323
    LENOVO (SOUTH AFRICA) (PTY) LTD 329
    LG ELECTRONICS SA (PTY) LTD 331
    REBEL TECH CC 333
    WOOTWARE COMPUTERS CC 334

    Report Coverage

    The report on the South African Information Technology sector describes the current market, lists corporate actions and other developments within the sector and focuses on factors influencing the success of the industry. The report also profiles 53 South African-based companies, ranging from Microsoft (SA) (Pty) Ltd which offers a back-up service to the American holding company, providing a service that includes the marketing of Microsoft computer products as well as providing technical support and training for end-users, to Dexani cc based in Centurion, which employs seven people involved in IT services including the retail of hardware and software as well as networking design and implementation for the corporate sector.\r\n

    Introduction

    Information Technology is an integral part of society because of its universal use across the economy and in society in general, and is an essential tool for enhancing access to information, education, finance, healthcare and other public services. At the same time its use creates jobs, protects the environment, mitigates natural disaster risks and ensures sustainable use of natural resources and food production. The IT industry in South Africa has an annual growth rate of 6% and employs almost 200,000 people. It contributes approximately 7% to GDP and IT spend for 2015 is projected at R143bn.\r\n\r\nThis report focuses on the IT industry including consulting, software consulting and supply, data processing, database activities, maintenance and repair of office, accounting and computing machinery and other computer-related activities, but excludes hardware supply and rental.

    Strengths

    • Ability to deliver unique solutions to meet local needs.
    • Clients are aware of the importance of IT to increase company efficiencies.
    • Large number of mergers, acquisitions and partnerships to increase service offering and expand markets.
    • Strong presence of established South African and multi-national companies that introduce the latest technology.

    Weaknesses

    • As a service industry, the growth of the sector is dependent on client demand which slows during economic downturns.
    • Extreme shortage of professional skills to offer existing services and keep pace with new developments, resulting in a reliance on external skills.
    • High cost of importing equipment and software due to rand/dollar exchange rate.
    • Lack of local R & D initiatives and reliance on imported products.
    • Network and ICT readiness are not as high as they should be.

    Opportunities

    • Anticipated growth driven by strong government support and initiatives to develop the IT industry and provide internet access to all.
    • Continuous new technological developments provide opportunities for growth.
    • Development of smart cities and provinces and the proliferation of e-services such as e-learning, e-payments, e-governance and e-commerce provide opportunities for growth.
    • Development of software packages to meet local needs is an opportunity for growth.
    • Initiatives around incentives, research and development capabilities, skills and innovation to facilitate SMME entry into the ICT sector.
    • Strong growth in African countries can provide new markets.

    Threats

    • Disruptive technologies and transformational megatrends such as smart mobility and cloud computing are changing the face of the industry and could pose a threat if the skills shortage continues.
    • Due to the country’s heavy reliance on ICT, unreliable electricity supply will not only affect IT services, but negatively affect the economy as a whole.
    • Security threats from increasing cybercrime and the proliferation of smart mobile devices.
    • Strict requirements covering the protection of personal information in existing and proposed legislation.

    Outlook

    The government’s initiatives to develop the IT industry through e-skills initiatives, internet access as well as the proliferation of e-services should provide a strong opportunity for growth, especially as they require public-private partnerships to succeed. However stakeholders have expressed concern at the slow implementation of government initiatives, such as the ICT policy, the broadband roll-out and digital migration, mainly as a result of leadership problems. \r\n\r\nBased on the proposed increased investment in the IT sector in South Africa, industry players are positive about the growth of the industry. Adrian Schofield forecasts continued growth as, “The spread of broadband access and the reduction in device costs will spur the growth in applications that meet consumer needs as well as enabling business and government to deliver products and services to their clients more effectively and more cheaply.” Telkom COO Brian Armstrong emphasised that consolidation in ICT is inevitable and believes that, “The sector is going to see brutal consolidation over the next decade. In an internet economy, scale matters; you have to be able to do things at scale. Small players will drive innovation and that’s good, but to scale you need to partner with people with scale.\" Meanwhile, Jebin George, a senior research analyst at IDC Middle East, Africa and Turkey, commented that, “Although South Africa\'s economic situation remains fragile owing to electricity shortages and strikes in the mining, manufacturing and utilities sectors, the IT market in the country will remain buoyant and continue to grow during the next four years.\"

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    The IT Industry in South Africa
    The IT Industry in South Africa 2015

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    Table of Contents

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    PAGE
    1. INTRODUCTION 1
    2. DESCRIPTION OF THE INDUSTRY 1
    2.1. Industry Value Chain 3
    2.2. Geographic Position 3
    3. SIZE OF THE INDUSTRY 3
    4. STATE OF THE INDUSTRY 9
    4.1. Local 9
    4.2. Corporate Actions 16
    4.2.1. Regulations 22
    4.2.2. Enterprise Development and Social Economic Development 24
    4.3. Continental 27
    4.4. International 30
    5. INFLUENCING FACTORS 33
    5.1. Economic Environment 33
    5.2. Electricity Supply Constraints 34
    5.3. Government Initiatives 35
    5.4. “Smart Provinces” and “Smart Cities” 36
    5.5. Strong IT Investment 40
    5.6. Innovation 41
    5.7. Labour 42
    5.8. Cybercrime 46
    5.9. Environmental Concerns 47
    5.10. Cyclicality 48
    6. COMPETITION 49
    6.1. Technology, Research and Development (R&D) and Innovation 51
    7. SWOT ANALYSIS 53
    8. OUTLOOK 54
    9. INDUSTRY ASSOCIATIONS 54
    10. REFERENCES 55
    10.1. Publications 55
    10.2. Websites 56
    APPENDIX 1 58
    The Media and ICT Seta Priority Skills List (February 2015) 58
    ORGANOGRAM 60
    COMPANY PROFILES 68
    ABSA BANK LTD 68
    ACCENTURE (SOUTH AFRICA) (PTY) LTD 74
    ACER AFRICA (PTY) LTD 78
    ACI GLOBAL LTD 80
    ADAPTIT HOLDINGS LTD 82
    ADCORP PROFESSIONAL SERVICES LTD 85
    ALLIED ELECTRONICS CORPORATION LTD 87
    ALLPAY CONSOLIDATED INVESTMENT HOLDINGS (PTY) LTD 91
    ATTACHMATE GROUP SOUTH AFRICA (PTY) LTD 93
    BARONE BUDGE AND DOMINICK (PTY) LTD 95
    BIDVEST OFFICE (PTY) LTD 97
    BLUE LABEL TELECOMS LTD 100
    BUSINESS CONNEXION (PTY) LTD 105
    CASH CONNECT MANAGEMENT SOLUTIONS (PTY) LTD 111
    CASH PAYMASTER SERVICES (PTY) LTD 113
    CCI TECHNOLOGY SOLUTIONS (PTY) LTD 115
    CEB MAINTENANCE AFRICA (PTY) LTD 117
    CHM VUWANI COMPUTER SOLUTIONS (PTY) LTD 119
    CISCO SYSTEMS (SOUTH AFRICA) (PTY) LTD 122
    DATACENTRIX HOLDINGS LTD 124
    DATATEC LTD 128
    DELL COMPUTER (PTY) LTD 133
    DELOITTE & TOUCHE SOUTH AFRICA 135
    DIMENSION DATA (PTY) LTD 139
    DIRECT TRANSACT (PTY) LTD 143
    DOCU-FILE (PTY) LTD 146
    DOCUMENT WAREHOUSE (PTY) LTD (THE) 148
    EASYPAY (PTY) LTD 151
    ECENTRIC PAYMENT SYSTEMS (PTY) LTD 153
    ENTERPRISE ELECTRONIC COMMERCE (SA) (PTY) LTD 155
    EOH HOLDINGS LTD 157
    EOH MTHOMBO (PTY) LTD 162
    ERNST & YOUNG ADVISORY SERVICES LTD 164
    FACE TECHNOLOGIES (PTY) LTD 166
    FARANANI IT SERVICES (PTY) LTD 168
    FLASH MOBILE VENDING (PTY) LTD 170
    FUJITSU SERVICES CORE (PTY) LTD 173
    GIJIMA GROUP LTD 175
    HETZNER (PTY) LTD 180
    HEWLETT-PACKARD SOUTH AFRICA (PTY) LTD 182
    IBM SOUTH AFRICA (PTY) LTD 184
    INFOVAULT (PTY) LTD 186
    INTEGR8 IT (PTY) LTD 188
    INTEL SOUTH AFRICA CORPORATION 190
    IT DYNAMICS (PTY) LTD 192
    ITEC DISTRIBUTION (PTY) LTD 194
    KPMG SERVICES (PTY) LTD 196
    LIGHTSTONE AUTO (PTY) LTD 199
    LIGHTSTONE CONSUMER (PTY) LTD 201
    MARINE DATA SOLUTIONS (PTY) LTD 202
    MCKINSEY INC 204
    METROFILE HOLDINGS LTD 206
    MICROSOFT (SA) (PTY) LTD 209
    MORVEST GROUP LTD 212
    MUSTEK LTD 215
    OLTIO (PTY) LTD 219
    ORACLE CORPORATION (SOUTH AFRICA) (PTY) LTD 221
    PARACON SA (PTY) LTD 223
    PAYCORP CORPORATE SERVICES (PTY) LTD 225
    PAYCORP GROUP (PTY) LTD 227
    PINNACLE HOLDINGS LTD 230
    PRICEWATERHOUSECOOPERS EXORDIA (PTY) LTD 233
    PRISM PAYMENT TECHNOLOGIES (PTY) LTD 235
    RICOH SOUTH AFRICA (PTY) LTD 237
    SAGE ERP AFRICA (PTY) LTD 239
    SAS INSTITUTE (PTY) LTD 241
    SETCOM (PTY) LTD 243
    SGX LOGISTICS (PTY) LTD 245
    SIEMENS (PTY) LTD 247
    SOUTH AFRICAN BANKERS SERVICES COMPANY (PTY) LTD 251
    SPARK ATM SYSTEMS (PTY) LTD 253
    STATE INFORMATION TECHNOLOGY AGENCY SOC LTD 255
    STELLAR CAPITAL PARTNERS LTD 259
    SYMANTEC SA (PTY) LTD 262
    SYSTEMS APPLICATIONS PRODUCTS (SOUTH AFRICA) (PTY) LTD 264
    T-SYSTEMS SOUTH AFRICA (PTY) LTD 267
    TPG AFRICA (PTY) LTD 269
    TRANSACTION CONTROL TECHNOLOGIES (SA) (PTY) LTD 271
    TRUSTLINK (PTY) LTD 273
    TUTUKA SOFTWARE (PTY) LTD 275
    UCS SOLUTIONS (PTY) LTD 277
    UNISON COMMUNICATIONS (PTY) LTD 280
    VERIFONE AFRICA (PTY) LTD 282
    VSOLUTION (PTY) LTD 284
    WIZZIT PAYMENTS (PTY) LTD 286

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